Return and Refund Policy

Article 1 (Scope of Application)

This policy sets out the conditions for returns and refunds for products purchased from the online store (hereinafter referred to as the "Site") operated by [Your Company Name] (hereinafter referred to as the "Company").

Article 2 (Return conditions)

Returnable Products Products that meet the following conditions are eligible for return.
- If a return request is made within 7 days of receiving the product.
- It must be unused and unopened.
- All accessories and packaging materials are included.
Non-returnable items Items that fall into any of the following categories cannot be returned.
- Opened or used items.
- Products that are specially processed at the time of order.
- Sale and discounted items.

Article 3 (Return Procedures)

Requesting a Return If the User wishes to return an item, they must contact the Company within 7 days of receiving the item and complete the return procedure.
Return address When returning an item, please send it back to the address below.

[Return address] Le SEJOSA Bark Café, 4-9-13 Kanasugi, Funabashi City, Chiba Prefecture
[Company name] MITCOM JAPAN Co., Ltd.
[Name of person in charge] Yang Jiahao
Return shipping costs In principle, the user is responsible for the shipping costs for returns. However, if the return shipping cost is due to our error or the product is defective, we will cover the cost.

Article 4 (Refunds)

Refund conditions Once the returned product arrives at our company and we confirm that it meets the return conditions, we will process the refund.
Refund Method Refunds will be made according to the payment method selected by the user at the time of purchase. Refunds usually take 7 to 14 days to be processed.
Refund amount The refund amount will be the purchase price of the product minus any fees or shipping costs associated with the return.

Article 5 (Exchange)

Exchange conditions If you wish to exchange a product, the same procedure as for a return must be followed. If you wish to exchange a product, please let us know when you request a return.
Exchange procedure If the replacement product is in stock, we will ship the new product after receiving the returned product. As a general rule, the shipping costs for the exchange are the user's responsibility.

Article 6 (Special Cases)

Handling of Defective Products If the product is defective, the user must contact us within 7 days of receiving the product. We will replace the product with the same product or provide a refund, at our expense.
Handling of incorrect deliveries If a product different from the ordered item is delivered, the user must contact us within 7 days of receiving the product. We will cover the shipping costs and ship the correct item.

Article 7 (Disclaimer)

We will not accept returns or refunds if any of the following applies:
- If the product is damaged due to user negligence.
- If the return deadline has passed.
- If the return conditions are not met.